solution found to -halts at "Retrieving User Information"-

[Arthur Black <Arthur.Black@Eng>]

FYI.  In case anyone else runs into the -halts at "Retrieving User Information"- 
problem.  The solution was to power down my SPARCstation 10 and then to power it 
back up.  Symptoms are listed below from my original posting.

Apparently something had good wrong with the software for the serial port on my 
machine when the calendar sync stopped due to the server not being available.

My thanks to multiple people who helped me trouble shoot this problem.

Art Black
==============================================================================
> I apparently corrupted data when I tried to 
> do a SyncCM and my calendar server was not working.  I am starting to think 
that 
> the corrupted data includes data within PilotMgr, not just in the PalmPilot.
> 
> I have done the following to trouble shoot this:
> 
> 1)  Totally reset the PalmPilot, then try to download only my calendar.  
> PilotMgr halts at "Retrieving User Information".
> 
> 2)  Took the PalmPilot home and did a resync from my home PC.  I have the 
> Franklin Covey PalmPilot software.  Everything worked fine.  Conclusion, 
problem 
> is not in the PalmPilot.
> 
> 3)  Brought the PalmPilot back in and tried to resync my PalmPilot calendar 
> using PilotMgr.  Same failure mode again; halts at "Retrieving User 
> Information".
> 
> 4)  Borrowed a known good cradle and cable.  Tried to resync my PalmPilot 
> calendar using PilotMgr.  Same failure mode again; halts at "Retrieving User 
> Information".  PalmPilot eventually times out after halting with screen saying 
> "Identifying User".  There are no error messages on my host session Run screen 
> to help troubleshoot this.
> 


Arthur Black
650-786-5307
650-786-7352 (fax)

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