Re: solution found to -halts at "Retrieving User Information"-

[Arthur Black <Arthur.Black@Eng>]

Frank, thanks for the suggestion.  I had tried setting PilotManager to 9600 baud.  That did not 
correct the problem.

Part of what made this problem very confusing to solve was that I was able to send data to and 
from my PalmPilot by using the pilot-xfer program.  I just could not run PilotManager.  The 
only solution I found was a total reset of my machine.

Art Black

> Date: Thu, 09 Apr 1998 15:53:06 -0400
> From: Frank Varnavas <nnyvav@xxxxxxxxxx>
> MIME-Version: 1.0
> To: Arthur Black <Arthur.Black@Eng>
> CC: pilotmgr@xxxxxxxxxxxxxxxxxxxx
> Subject: Re: solution found to -halts at "Retrieving User Information"-
> 
> The initial pilot-desktop handshake is allways done at 9600 baud. If the
> desktop is set to use a different rate it is at this time that the
> desktop tells the pilot to change rates.  If for some reason the baud
> rate on the desktop serial port cannot be changed then communication
> will fail.
> 
> The last message will be 'retrieving user information' because that is
> what is going on at that time.
> 
> Next time it happens try setting the desktop baud rate to 9600, so no
> rate switch will be attempted.
> 
> 
> Frank V.
> 
> Arthur Black wrote:
> > 
> > FYI.  In case anyone else runs into the -halts at "Retrieving User Information"-
> > problem.  The solution was to power down my SPARCstation 10 and then to power it
> > back up.  Symptoms are listed below from my original posting.
> > 
> > Apparently something had good wrong with the software for the serial port on my
> > machine when the calendar sync stopped due to the server not being available.
> > 
> > My thanks to multiple people who helped me trouble shoot this problem.
> > 
> > Art Black
> > ==============================================================================
> > > I apparently corrupted data when I tried to
> > > do a SyncCM and my calendar server was not working.  I am starting to think
> > that
> > > the corrupted data includes data within PilotMgr, not just in the PalmPilot.
> > >
> > > I have done the following to trouble shoot this:
> > >
> > > 1)  Totally reset the PalmPilot, then try to download only my calendar.
> > > PilotMgr halts at "Retrieving User Information".
> > >
> > > 2)  Took the PalmPilot home and did a resync from my home PC.  I have the
> > > Franklin Covey PalmPilot software.  Everything worked fine.  Conclusion,
> > problem
> > > is not in the PalmPilot.
> > >
> > > 3)  Brought the PalmPilot back in and tried to resync my PalmPilot calendar
> > > using PilotMgr.  Same failure mode again; halts at "Retrieving User
> > > Information".
> > >
> > > 4)  Borrowed a known good cradle and cable.  Tried to resync my PalmPilot
> > > calendar using PilotMgr.  Same failure mode again; halts at "Retrieving User
> > > Information".  PalmPilot eventually times out after halting with screen saying
> > > "Identifying User".  There are no error messages on my host session Run screen
> > > to help troubleshoot this.
> > >
> > 
> > Arthur Black
> > 650-786-5307
> > 650-786-7352 (fax)
> > 
> > ------------------------------------------------------------------------
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Arthur Black
650-786-5307
650-786-7352 (fax)

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