Re: Hardware repairs

["Peter Kestenbaum (Area Mkt Dir.)" <Peter.Kestenbaum@East>]

i had super service--  mine dies- for real- main board went


they mailed me a box ( my wife called it a mini coffin ) i sent them
my unit on a tueday and a new one showed up ups on friday
with a letter of apology, goodie bag of new batteries, stylus etc


pk
> Date: Fri, 13 Feb 1998 10:35:38 -0800 (PST)
> From: Jorg Heineman <Jorg.Heinemann@Eng>
> Subject: Re: Hardware repairs
> To: pilotmgr@xxxxxxxxxxxxxxxxxxxxx, Tom.Booth@Eng
> MIME-Version: 1.0
> Content-MD5: 9FCLLDXB9KsEjWR68tjguA==
> 
> I've been successful calling PalmPilot tech support
> and asking them to send me a replacement unit (a 
> refurbished palmpilot) together with a mailer box
> to have mine repaired.  That way you avoid any downtime.
> They do ask for a credit card number as a deposit
> while your defective unit is in transit.
> -Jorg 
> 
> 
> > Subject: Hardware repairs
> > To: pilotmgr@xxxxxxxxxxxxxxxxxxxxx
> > MIME-Version: 1.0
> > Content-MD5: JPWxB6igZrt9rccfjbcCVQ==
> > 
> >   I've been having trouble syncing my pilot recently and I think it's a 
> > hardware rather than a software problem.  Naturally I don't want to give
> > up my Pilot for very long.  Is there any place local (Palo Alto, Menlo
> > Park area) where folks have had satisfactory work done?
> > 
> >      Thanks,
> >      
> >          Tom
> > 
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