Re: 5 Pilots Down Because????

[alanr@xxxxxxxxxxxxx]

The most common cause for a Pilot doing what yours is doing is a memory card
problem of some kind.  For example, I had a Pilot which did that, and careful
inspection of the clip which holds the memory card showed that one of the
little pieces of plastic which is supposed to hold the card down was missing on
the right side.  Replacing the Pilot was necessary, and was covered under
warranty.

I started looking at the clip after USR told me to reseat the memory board for
that kind of problem.  It's then I discovered the broken/defective clip.

	-- Alan Robertson
	   alanr@xxxxxxxxxx


> With reasonable frequency, my pilot refuses to respond at
> all and it has always been like this since I bought in Nov.
> of '96. Sometimes twisting the frame gently (or not so
> gently :-), solves this problem. Sometimes I have to do
> a reset.
> 
> The last time this happened, the pilot refused to move
> beyond the welcome screen. Not only would it not automatically
> shut off, I couldn't physically power it off myself.
> Having already lost the data (I back up often), I removed
> the batteries and made the little $*()# take a Time Out.
> Several hours later, I put the batteries back in and found
> the pilot had recovered its composure. All was well and 
> I restored the rest of my data.
> 
> When I go on long trips, I make sure I take my filofax :-)
> 
> This brings us to the interesting problem of doing emergency reloads
> and general updating remotely, which I know several people have
> mentioned.  Given differing firewalls policies, evolving standards and
> technologies, and so forth, the problem is not necessarily universally
> solvable using one methodology, but enough has been done to make this
> a viable (and fun) issue to tackle.
> 
> Susan
> 
> > From: "Sandy Bauer" <sandy.bauer@xxxxxxx>
> > To: "Julie Sears" <Julie.Sears@Corp>, 
> <pilotmgr@xxxxxxxxxxxxxxxxxxxxx>, <Arthur.Coleman@Eng>
> > Subject: Re: 5 Pilots Down Because????
> > Date: Fri, 16 Jan 1998 09:23:15 -0800
> > MIME-Version: 1.0
> > Content-Transfer-Encoding: 7bit
> > X-Priority: 3
> > X-MSMail-Priority: Normal
> > X-MimeOLE: Produced By Microsoft MimeOLE V4.71.1712.3
> > 
> > I have a friend that had to have his PalmPilot replaced due to loss 
> of data
> > during battery change.  Guess it must be a pretty common problem.  
> He got no
> > hassle from 3com about replacing the unit.  I've replaced my 
> batteries with
> > no loss of data.
> > 
> > Sandy Bauer
> > 
> > -----Original Message-----
> > From: Julie Sears <Julie.Sears@Corp>
> > To: pilotmgr@xxxxxxxxxxxxxxxxxxxxx <pilotmgr@xxxxxxxxxxxxxxxxxxxxx>;
> > Arthur.Coleman@Eng <Arthur.Coleman@Eng>
> > Date: Tuesday, January 13, 1998 4:45 PM
> > Subject: Re: 5 Pilots Down Because????
> > 
> > 
> > >I lost some data awhile back when I went to replace my
> > >batteries. 3com support thought it might be a bad
> > >capacitor and offered to replace it. Haven't done
> > >that yet. anyone had this problem, could it be
> > >similiar to Arthur's situation?
> > >
> > >Julie
> > >
> > >->Date: Tue, 13 Jan 1998 16:24:10 -0800 (Pacific Standard Time)
> > >->From: "Arthur L. Coleman" <Arthur.Coleman@Eng>
> > >->Subject: 5 Pilots Down Because????
> > >->To: pilotmgr@xxxxxxxxxxxxxxxxxxxxx
> > >->
> > >->All-
> > >->
> > >->I bought my pilot in October.  Since that time, I have had to 
> replace it
> > now
> > >->going on 6 times.  The last 3 times have been to an unrecoverable 
> System
> > >->software fault.  Pilot can't reset, and can't even reboot to a 
> Welcome to
> > >->PalmPilot screen (the opening screen).  Totally hosed system.
> > >->
> > >->3Com says they know nothing about this - say it has to be some 
> software
> > >->interface problem or, even worse (not that I believe them), a 
> virus.
> > >->
> > >->I use the Pilot with SyncCm latest version, also Puma Intellisync 
> (so I
> > can
> > >->link into my Goldmine contact manager).
> > >->
> > >->has anyone else experienced any problem even vaguely similar to 
> this?
> > >->
> > >->While 3Com has graciously replaced all of these, I'm to a point 
> where I'm
> > >->about ready to chuck the whole thing and try a different PDA.  
> But then I
> > >->loose the calendar manager interface, which I am very loath to 
> do.
> > >->
> > >-> Arthur


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